Privacy Policy
Effective October 30, 2026
El Popocatepetl Restaurant & Bar LLC runs El Popo at 402 Sargent Drive, New Haven, Connecticut, and this website. This policy explains what information we collect and how we use it.
What we collect
Website visits. We use Google Analytics, Google advertising tags and Framer to understand how the site is used. These tools use cookies and record the pages you view, your device and browser, and your approximate location.
Reservations. Table reservations go through OpenTable, under its own privacy policy. We receive the details of your booking.
Online orders. Online orders go through our ordering provider, which collects the details needed for your order, including payment details, under its own privacy policy. We receive what we need to prepare your order.
Event bookings. Event requests go through Cal.com. We receive the details you enter, such as your name, email address, phone number and event date.
Messages and calls. If you call, email or text us, or message us from Google Search or Maps, we receive your contact details and what you send us.
AI agent on Google messages
When you message us from Google Search or Maps, an AI agent provided by Google may answer first. It handles common questions and passes other questions to our team, who can read the conversation and take over. Google and your mobile carrier process these messages. Please do not send payment details or other sensitive information by message.
How we use information
We use it to answer you, manage reservations, orders and events, run and improve the site and the restaurant, measure our advertising, and meet our legal obligations.
Who we share it with
We do not sell your personal information. We share it only with the service providers named in this policy, so they can do their work for us, and when the law requires it. We do not share your mobile number or text message consent with third parties for their marketing.
Your choices
You can block or delete cookies in your browser settings. Google offers a browser add-on to opt out of Google Analytics at tools.google.com/dlpage/gaoptout. To stop messages from us, tell us in the conversation. To ask what information we hold about you, or to have it corrected or deleted, contact us.
Children
This site is meant for a general audience. We do not knowingly collect information from children under 13.
Changes
We may update this policy. The date at the top shows the latest version.
Contact
El Popocatepetl Restaurant & Bar LLC, 402 Sargent Drive, New Haven, CT 06511. Call (475) 331-6655 or email hello@elpoporestaurant.com.
